Mandalay Homes warranty service is provided by Mosaic Construction of Arizona. For support or warranty items please feel free to call 855-955-6466 during our office hours listed below, or submit a service request at any time day or night.
For general warranty information download this copy of the Homeowner’s Manual
Installation of renewable energy and energy storage is eligible for state and/or federal tax rebates. Availability and rebate amounts are subject to change. Learn more about state and federal tax rebates in your area visit WWW.DSIREUSA.ORG
To Mandalay Homeowners,
As with all of you, we too have been affected by the severity of the current pandemic and have felt the effects it has on our day to day lifestyles and businesses. Families and tradesmen are learning to navigate through what is the new norm and it has been to say the least, difficult.
The home building industry is not immune to these challenges and you may have noticed that it is taking longer than expected to complete your service related issues. This delay is largely attributable to the lack of personnel our trade partners currently have available for repairs. We are working diligently on alternatives and creative solutions to address service requests.
Keeping you and our trades safe during these times is our number one priority. As each of our trade partners pause to allow the mandated time to pass for quarantining, when necessary, the services we are able to schedule are negatively affected.
Although we are committed to satisfying each item you have sent in for repair requests, we ask for your patience while our trades come back to full force. Until then, our administrators are still available to answer your questions and will keep accurate records of each item you have submitted for repair requests.
Lastly, if anyone in your household has been currently diagnosed with covid-19 or has been exposed to covid-19, kindly email customercare@mosaic.us and we will reschedule you as quickly as possible.
Thank you again for your understanding.
