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Warranty & Customer Care

We’re Ready To Help

Mandalay Homes warranty service is provided by Mosaic Construction of Arizona. For support or warranty items please feel free to call 855-955-6466 during our office hours listed below, or submit a service request at any time day or night.

For general warranty information download this copy of the Homeowner’s Manual

Customer Care is available Monday through Friday 8am – 5pm (Closed Holidays)
Call 855-955-6466

Upgrade To the Next Level of iON for $2,500
Upgrade new 600 & 700 series homes to iON ZERO and HERS0 or upgrade 500 series homes to iON PLUS (HER25) significantly lowering your energy bills for just $2,500. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Upgrade to iON ZERO for $2,500
Upgrade to iON ZERO and HERS 0 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Add iON PLUS Solar Package for $2,500
Upgrade to iON PLUS Solar and HERS 25 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
GET $7500 TOWARDS iON PLUS OR DESIGN STUDIO UPGRADES!
Sign a contract today and get $7500 towards the iON PLUS Energy Storage upgrade OR the your Design Studio selections.
*Promotion valid only in connection with new home purchase agreements on or after April 16, 2020, or until further notice, at select communities. Promotion is provided in the form of a credit towards the purchase price of either the iON PLUS upgrade or Design Studio selection upgrades. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Home Start & Delivery
While we cannot guarantee the exact your new Mandalay home will be completed* our improved build processes let us get pretty close. Ask your sales rep for details.
*Start and delivery dates represented here are estimated based on current cycle times. They are estimates only and do not account for weekends or holidays. These estimate may be adjusted at any time prior to contract. Actual start and delivery may be affected by conditions, including but not limited to, weather, customer change orders, industry trends, material availability, and product availability.
This home is eligible for energy tax rebates.

Installation of renewable energy and energy storage is eligible for state and/or federal tax rebates. Availability and rebate amounts are subject to change. Learn more about state and federal tax rebates in your area visit WWW.DSIREUSA.ORG

COVID Notice

To Mandalay Homeowners,

As with all of you, we too have been affected by the severity of the current pandemic and have felt the effects it has on our day to day lifestyles and businesses. Families and tradesmen are learning to navigate through what is the new norm and it has been to say the least, difficult.

The home building industry is not immune to these challenges and you may have noticed that it is taking longer than expected to complete your service related issues. This delay is largely attributable to the lack of personnel our trade partners currently have available for repairs. We are working diligently on alternatives and creative solutions to address service requests.

Keeping you and our trades safe during these times is our number one priority. As each of our trade partners pause to allow the mandated time to pass for quarantining, when necessary, the services we are able to schedule are negatively affected.

Although we are committed to satisfying each item you have sent in for repair requests, we ask for your patience while our trades come back to full force. Until then, our administrators are still available to answer your questions and will keep accurate records of each item you have submitted for repair requests.

Lastly, if anyone in your household has been currently diagnosed with covid-19 or has been exposed to covid-19, kindly email customercare@mosaic.us and we will reschedule you as quickly as possible.

Thank you again for your understanding.

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