ONLINE TOURS AVAILABLE! Explore the models and options 1-on-1 with our sales team.
Homeowner Support
Menu

Homeowner Warranty and Customer Care

Mandalay Homes stands behind their product with a dedicated team ready help with any questions or issues that may arise during the building process and after you’ve moved in.

Submit a service request

Click the button and fill in the form and someone will assist you.

Call Our Customer Care Team

Call 855-955-6466
Office Hours
Monday through Friday 8am – 5pm
Closed Holidays
  • Customer Care Coordinatorext 3Process all incoming claims and requests and work with our trade partners and homeowners to ensure the work is completed.
  • Linn Clarkext 6Contract CoordinatorWorks with you to ensure all paperwork accurately completed and distributed.

Download Contact Information

Emergency Contacts

Call our customer care contact on this page.

If your community is not listed call our customer care team at 855-955-6466

Other Resources

Your New Home
Build on your own lot
More Info
Corporate Offices
  • Office Hours M-F 9AM – 5PM

Prescott Corporate Office

Phoenix Corporate Office

Homeowner Support
Contact Page
  • U.S. Department of Energy ZERH Certification
  • EPA Indoor airPlus
  • RESNET Energy Smart
  • U.S. Department of Energy ZERH Certification
  • U.S. Department of Energy Award Winner
  • EPA Indoor airPlus
  • WaterSense Partner
  • U.S. Environmental Protection Agency Award Winner
  • 2019 Energy Star Partner Of The Year Sustained Excellence Award
Sales & Marketing by Mandalay Homes Realty LLC,
. Construction by MHI Residential Inc, ROC #149764, #327821 or Mosaic Construction of Arizona LLC ROC #323883 | Prices, plans, options, and materials are subject to change without notice. Optional upgrades are offered at additional cost. Renderings and home photography are artist representations and may vary from the final product. Room diminsions are approximate to base floor plan. Homesite premiums may apply. All promotional, marketing, and advertising estimates, including and not limited to, claims related to energy savings or performance, utility bills, tax incentives, available features, and related certifications, may vary by community and are subject to change without notice.
Mandalay Homes BBB Business Review

© 1999-2021 Mandalay Homes®. All Rights Reserved.

Upgrade To the Next Level of iON for $2,500
Upgrade new 600 & 700 series homes to iON ZERO and HERS0 or upgrade 500 series homes to iON PLUS (HER25) significantly lowering your energy bills for just $2,500. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Upgrade to iON ZERO for $2,500
Upgrade to iON ZERO and HERS 0 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Add iON PLUS Solar Package for $2,500
Upgrade to iON PLUS Solar and HERS 25 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
GET $7500 TOWARDS iON PLUS OR DESIGN STUDIO UPGRADES!
Sign a contract today and get $7500 towards the iON PLUS Energy Storage upgrade OR the your Design Studio selections.
*Promotion valid only in connection with new home purchase agreements on or after April 16, 2020, or until further notice, at select communities. Promotion is provided in the form of a credit towards the purchase price of either the iON PLUS upgrade or Design Studio selection upgrades. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Home Start & Delivery
While we cannot guarantee the exact your new Mandalay home will be completed* our improved build processes let us get pretty close. Ask your sales rep for details.
*Start and delivery dates represented here are estimated based on current cycle times. They are estimates only and do not account for weekends or holidays. These estimate may be adjusted at any time prior to contract. Actual start and delivery may be affected by conditions, including but not limited to, weather, customer change orders, industry trends, material availability, and product availability.
This home is eligible for energy tax rebates.

Installation of renewable energy and energy storage is eligible for state and/or federal tax rebates. Availability and rebate amounts are subject to change. Learn more about state and federal tax rebates in your area visit WWW.DSIREUSA.ORG

More Information
Schedule An Appointment | Virtual Tours
ZOOM & Google Meet
  • This field is for validation purposes and should be left unchanged.
More Information
Virtual Appointments Available.
Schedule An Appointment | Virtual Tours
ZOOM & Google Meet
  • This field is for validation purposes and should be left unchanged.
More Information
Sales Offices Are Closed Today, Virtual Appointments Available.
Schedule An Appointment | Virtual Tours
ZOOM & Google Meet
  • This field is for validation purposes and should be left unchanged.
Request a brochure
  • This field is for validation purposes and should be left unchanged.
Schedule an Appointment
Schedule An Appointment | Virtual Tours
ZOOM & Google Meet

Submit Your Service Request

  • We only need your street address and city, no zip or state
  • Is this an emergency?
  • This field is for validation purposes and should be left unchanged.

Contact Us