Homeowner Support 855-955-6466
Winner of the EPA’s Highest Honor for 3 Years
ONLINE TOURS AVAILABLE! Explore the models and options 1-on-1 with our sales team.
Menu

Customer Care & Warranty

Winner of the EPA’s Highest Honor for 3 Years

We’re Ready To Help

Mandalay Homes’ customer care is provided by Mosaic Construction Services. For support on warranty items please feel free to call 855-955-6466 during our normal business hours listed below. Or you may click the green button below to submit a service request any time, day or night.

Customer Care is available Monday through Friday 8am – 5pm (Closed Holidays).
Call 855-955-6466
Check your community extension below to be directed to your representative.

For general warranty information download this copy of the Homeowner’s Manual.

Customer Care Management Team

Kelly Kellerman
Customer Care Manager
855-955-6466 x717

Kelley Hunt
Customer Care Field Representative
855-955-6466 x713

Community Teams

Jasper

855-955-6466 x710
Autumn Herzog

Danny Collier

Mountain Gate

855-955-6466 x711

Kristy Paul


Tom Jost

All Other Communities

855-955-6466 x712

Brandy Simone


Bob Ransom

Prescott Corporate Office
4636 James Court, Prescott Valley
855-955-6466
Office Hours M-F 9AM – 5PM
Phoenix Corporate Office
1001 N Central Ave, Suite 803
855-955-6466
Office Hours M-F 9AM – 5PM
Sales & Marketing by Mandalay Homes Realty LLC,
Construction by MHI Residential Inc, ROC #149764, #327821 or Mosaic Construction Services LLC ROC #323883, #324617 | Prices, plans, options, and materials are subject to change without notice. Optional upgrades are offered at additional cost. Renderings and home photography are artist representations and may vary from the final product. Room diminsions are approximate to base floor plan. Homesite premiums may apply. Home start and completion dates are estimates only and may be adjusted at any time. Actual start and completion dates may be affected by conditions, including but not limited to, weather, customer change orders, industry trends, material availabilty, and product availability. All promotional, marketing, and advertising estimates, including and not limited to, claims related to energy savings or performance, utility bills, tax incentives, available features, and related certifications, may vary by community and are subject to change without notice.
© 1999-2022 Mandalay Homes®. All Rights Reserved.
Mandalay Homes BBB Business Review
Upgrade To the Next Level of iON for $2,500
Upgrade new 600 & 700 series homes to iON ZERO and HERS0 or upgrade 500 series homes to iON PLUS (HER25) significantly lowering your energy bills for just $2,500. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Upgrade to iON ZERO for $2,500
Upgrade to iON ZERO and HERS 0 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Add iON PLUS Solar Package for $2,500
Upgrade to iON PLUS Solar and HERS 25 significantly lowering your energy bills. You own the solar system and qualify for the tax rebate. Contact one of our experienced sales representatives for details. Offer ends Sept 30.
*Promotion valid only in connection with new home purchase agreements on or before Sept 30, 2020 and may not be available on inventory homes for sale. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
GET $7500 TOWARDS iON PLUS OR DESIGN STUDIO UPGRADES!
Sign a contract today and get $7500 towards the iON PLUS Energy Storage upgrade OR the your Design Studio selections.
*Promotion valid only in connection with new home purchase agreements on or after April 16, 2020, or until further notice, at select communities. Promotion is provided in the form of a credit towards the purchase price of either the iON PLUS upgrade or Design Studio selection upgrades. Mandalay reserves the right to cancel or change this promotion at any time, without prior notice or obligation. Promotion cannot be combined with any other promotion or incentive without Mandalay's approval.
Home Start & Delivery
While we cannot guarantee the exact your new Mandalay home will be completed* our improved build processes let us get pretty close. Ask your sales rep for details.
*Start and delivery dates represented here are estimated based on current cycle times. They are estimates only and do not account for weekends or holidays. These estimate may be adjusted at any time prior to contract. Actual start and delivery may be affected by conditions, including but not limited to, weather, customer change orders, industry trends, material availability, and product availability.
This home is eligible for energy tax rebates.

Installation of renewable energy and energy storage is eligible for state and/or federal tax rebates. Availability and rebate amounts are subject to change. Learn more about state and federal tax rebates in your area visit WWW.DSIREUSA.ORG

More Information
Information & Virtual Tours
ZOOM & Google Meet
More Information
Virtual Appointments Available.
Information & Virtual Tours
ZOOM & Google Meet
  • This field is for validation purposes and should be left unchanged.
More Information
Sales Offices Are Closed Today, Virtual Appointments Available.
Information & Virtual Tours
ZOOM & Google Meet
Request a brochure
  • This field is for validation purposes and should be left unchanged.
Schedule an Appointment
Information & Virtual Tours
ZOOM & Google Meet

Contact Us

Submit Your Service Request